TERMS & CONDITIONS Please read our Terms and Conditions of Sale prior to purchasing goods from our site: PRICES All prices are in Canadian Dollars. We reserve the right to change any advertised price before you place an order without prior notice. If we do not supply the goods for any reason we will refund any money paid for the goods. However, we will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods. Prices listed on capitaltea.com do not necessarily correspond to prices found at the Capital Tea retail store. AVAILABILITY All products and services are subject to availability and may be withdrawn at any time. You will be advised if the item is no longer available. Occasionally shipping delays can occur due to reasons outside of our control such as supply failures or discontinuation of products. You will be informed if such delays affect your order. If delivery is delayed for more than 10 days, you have the right to contact us prior to dispatch and cancel the order without further obligation. In such cases we will fully refund any money paid by you. SHIPPING Shipping charges will be automatically calculated and added at the checkout. Postage charges in such cases are determined by a). Destination, b). Weight of the item(s) purchased and c). The delivery serviced selected. Delivery standards will normally be made within the delivery aims as specified in the shopping cart, depending on the shipping method selected, although no guarantees can be offered. In the case of non-delivery, please wait 7 days from the specified delivery schedule in case it has been delayed. In the unlikely event that your product is damaged in transit, please retain the product and contact us within 48 hours of receipt and the problem will be investigated. We will take all necessary precautions to ensure item(s) are packaged to meet/exceed postal requirements. Payment can be made by any major credit or debit card. Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our site. REFUND POLICY If you are not entirely satisfied with your purchase, you should contact Capital Tea within 7 days of delivery and arrangements for a refund will be made. Any refunds will be minus any shipping charges incurred by Capital Tea. Refunds can only be given on unopened/unused products. PRODUCT GUARANTEE Teas are routinely tested for freshness. Capital Tea will endeavor to check all items (whenever possible) prior to dispatch to ensure they are in full working order. Where a manufacturer's guarantee is offered, (as detailed in item description) any claims should be taken up with the manufacturer directly and not returned to Capital Tea. It is the responsibility of the customer to pursue claims. Any guarantee specifically excludes faults caused by accident, neglect or misuse. COPYRIGHT All images and text are copyright of Joel Grossman (1997-2004) and may not be reproduced in any means without the express written permission of Joel Grossman on behalf of Capital Tea. MISCELLANEOUS All orders made through capitaltea.com are subject to these terms & conditions. These terms and conditions are subject to change at any time without prior notice.